Views: 0 Author: Site Editor Publish Time: 2025-06-03 Origin: Site
In recent years, the use of Sigma mixers for the production of silicone rubber has become increasingly common, especially for companies that specialise in silicone rubber products. Of course, our Indian customers are no exception.
Our customer is a leading manufacturer of silicone and Viton rubber products in India. The company was founded in 1998 by a group of rubber technologists. Their vision is to create a world-class silicone and Viton rubber products manufacturing company.
They are professionals in the silicone and related products. You will find more information about silicone rubber products when you browse their website or other social media.
Our sigma mixer uses the special Sigma-type blades. It shears, squeezes, and folds high-viscosity and high-density materials like silicone rubber to ensure even mixing.
The Lab sigma mixer is more compact and flexible, which is the best choice for experiments and tests.
It is also this feature that precisely meets the needs of our Indian customer for silicone rubber experiments.
For mixing silicone rubber
Volume: 7L total volume with 5L working volume for lab test
Voltage condition: 415V 50Hz 3 phases
Material: The contact material is stainless steel 316, other parts are SS304
Discharging method: Tilting discharging
With vacuum function: eliminate air bubbles and ensure silicone rubber will be of good quality and condition
Heating and Cooling : Equipped with a mold temperature controller for heating and cooling function
With PLC control: With storage function, it can store more than 5 recipes.
During the process, we encountered some problems. By communicating with the customer constantly and demonstrating different solutions, we solved these problems and the customer was very satisfied.
At the earliest quotation, our customer hoped that we could keep the lead time to 28 days.
At a later stage, according to our customer’s requirement, they required for no more than 5 weeks after they gave us Purchase Order.
The lead time of 28 days is difficult for us, as we not only have to control the quality strictly but also deal with the constraints of shipping time, so we rejected the request. But for the needs of our customer, we will try our best to manufacture the Sigma mixer in 5 weeks. We have reached a consensus on this respect.
It’s the first time for our customer to purchase the sigma mixer for silicone rubber manufacturing, so they are unfamiliar with specific procedure for mixing. In the previous communication email, our customer also mentioned that they wanted to know what the process they need to follow for the silicone mixing and what is the ideal mixing sigma mixer for silicone rubber mixing with complete process. They required for raw material testing before shipment.
(1) In the process of communication, we provided our partners' names which they also used our Sigma mixer for silicone rubber production. To let them relieved that we are professional in the Sigma mixer for mixing silicone rubber.
(2)In the meantime, we shared related feedback videos to let our customer know more about the condition of mixing for silicone rubber.
We agreed with test raw material after the machine is completed and receiving the raw material form our customer. Then we will send the test video to them to check.
Whatever the challenges we face, we will respond positively and provide the most suitable solutions for our customers.
From the time we received the inquiry to the time we got the PO from our customer, it took almost three months. During this time, we not only communicated via email and WhatsApp, but also held three video meetings.
March 5th for first meeting→We talked about the questions of lead time, volume, control system, material and electric diagram. According to our customer’s requirement, we changed the total volume from 7L to 10L. In addition, we changed the material to contact parts SS316 and other parts are SS304.
March 11th for second meeting→Before we start the meeting, We had confirmed with our customer what topic they want to talk. We had a discussion on the recipe option, energy meter, hours meter for PLC control, and also safety feature and seals. They also needed the quotation on the basis of FOB price.
It is worth noting that the safety device, we equip a sensor on the mixer to make sure it will stop immediately after lid is open. We also have the emergency stop button.
After the meeting, we also discussed the quotation on the Ex-work basis. This was also the final quotation indicated.
April 17th for third meeting→This meeting was after the Sigma mixer had already started production. The discussion focused on the issues of delivery confirmation, raw material testing and the production progress of the Sigma mixer. We reconfirmed the lead time and also with the raw materials test.
Whether email, WhatsApp or video meeting, every communication is a process of discussing and solving problems.
We put our customer in the centre, listen to their needs and provide solutions accordingly.
Good cooperation is inseparable from our joint effort. We have completed the production of the Sigma mixer with high quality and in accordance with our Indian customer's required delivery date.
We have received the material sample for testing and we will start test when we receive the requirements from our client.
We promise and deliver, earning the trust of our customers, which is also our commitment and guarantee to our customers.
frank@karvil.com
